Frequently Asked Questions about Donating Online

 I’ve donated money, but it’s not showing up on the individual’s page. 


• It may take up to 15 minutes for a gift to appear on a personal page. If that time has passed, there are a couple other things to check.
• If the person you donated to is on a team, please check to see if your gift is listed on their team page. If it is, please contact us so we can move it over to their personal page.
• If the gift isn't appearing on the team page, please check to see if you have received a confirmation email for your donation. If you have not received that email confirmation, your donation most likely did not get processed. Please check with your bank/credit card company that you haven't been charged and try the process again.
• If you do have a donation receipt, please contact us so we can credit the donation to the correct Walker.

Can you change the recognition name of a donation I’ve already made?

Yes, please contact us so we can update the donation with the new recognition name you’d like.

I’ve made several donations on behalf of other individuals. However, they are still credited towards me. Can you help?

Yes, please contact us so we can credit the donations to the correct person. 

I’ve made a donation on a friend's computer and the donation was credited to them instead of me. Can you help?

Yes, please contact us so we can update our records and give you credit for your gift.

Still have Questions?
If you don't see the answer to your questions please feel free to email us at walkonline@nehumanesociety.org